BS
Busisiwe S
1 reviews | Active since Apr 2012
30 Mar 2026, 15:28
Bad query resolution from FNB
I paid using my card feed to Unisa, only to realise Iit is after registration, closing date, and advswed that it wont be receipted, , shortly after that, I then requested the bankk to reverse and filled the form as advised, I included notification from unisa, yet they still want proof not sure what more proof, when I called unisa they suggested to contact the bank it will easier, as it was just done, Now FNB sent me a email requesting proof, what proof when I sent screenshort starting it wont be receipted,
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Replies (2)BS
Busisiwe S's updateReviewer Update
01 Apr 2026, 11:51No response yet from fnb about my refund except be stalled to five days, I even contacted their contact center the consultand even ended the chat rudely, not even a telephone call. Next step I will post this on social media platform.
BS
Busisiwe S's update01 Apr 2026, 11:51
Reviewer Update
No response yet from fnb about my refund except be stalled to five days, I even contacted their contact center the consultand even ended the chat rudely, not even a telephone call. Next step I will post this on social media platform.
BS
Busisiwe S's updateReviewer Update
10 Apr 2026, 09:48I am further disgusted with how FNB has treated this matter, have been contacting them continuously and I have been told about the VISA RULES, and all of the sudden the call is closed.Firstly – I was paying for registration Fees that was not successful due to missing the closing date, I received notification that my registration is not successful due to being late, I shared that with FNB REQUESTING THE MONEY TO BE SENT, all documentation, Secondly – Everytime I contact FNB to follow up I have to restart the entire request including sharing details eventually, I received the feedback that the call is closed, I don’t think they actually treat every client in this manner, I need a response from them urgently not another 48 hours feedback or I will have to send this to twitter, and every platform, and definitely a lot of people will come put with their treatment that they have experience, as I am being undermined here. This is not a purchase of goods or services.
BS
Busisiwe S's update10 Apr 2026, 09:48
Reviewer Update
I am further disgusted with how FNB has treated this matter, have been contacting them continuously and I have been told about the VISA RULES, and all of the sudden the call is closed.Firstly – I was paying for registration Fees that was not successful due to missing the closing date, I received notification that my registration is not successful due to being late, I shared that with FNB REQUESTING THE MONEY TO BE SENT, all documentation, Secondly – Everytime I contact FNB to follow up I have to restart the entire request including sharing details eventually, I received the feedback that the call is closed, I don’t think they actually treat every client in this manner, I need a response from them urgently not another 48 hours feedback or I will have to send this to twitter, and every platform, and definitely a lot of people will come put with their treatment that they have experience, as I am being undermined here. This is not a purchase of goods or services.