BAD PROCESS

FNB Process is useless and pathetic i was at fnb wonderpark to transfer money from my saving account to my son's capitec bank the lady who was assisting was friendly and very professional actually a lovely lady to deal with the complaint is based on FNB process the lady said we can do immediate payment and fnb will only charge R 45.00 for immediate payment but the money is not reflecting we had to wait 2 hours for the money to reflect which is unacceptable and disrespectful we paid R 45 rand for immediate payment how come the money is not reflecting immediately as the wording itself immediate payment Capitec charges less regarding immediate payment and when they say immediate payment you get the money immediately not after 3 hours like fnb, i dont have to wait 2hrs like fnb and fnb charges are extremely expensive and the process is useless i want the CEO of fnb to be aware of this stupid process how the process is inconvenience in my life because my son wanted to use the money immediately but he couldn't because the money is not yet in we waited and waited so fnb is lying to clients when they say its immediate payment actually its not and they should pay me back my R 45 charge for immediate payment because we waited over 2 hours before the money reflected after hours, if we use the word immediate or definition of immediate it means - occurring or done at once; instant. so why the money is not instant please i want the CEO of fnb to know and i want my money that they charge because we didn't get the money immediately and i'll never ever use fnb wonderpark actually in time i will cancel this stupid fnb account hopefully request capitec i like capitec because banking is easy and simple no complications like fnb offering clients endless unnecessary things MR CEO please pay back my money immediately