BAD PRIVATE WEALTH SERVICE

My wife received her second credit card on my account about 3 months ago. Recently I received an email from Mudau, Khwathelani that my wife's card was now cancelled because you could not contact me and I have outstanding documents. After phoning about this (last week I think), the problem is still not sorted and you did not phone me about this either, nor do I know what docs are required. I always have my phone with me so stating that you could not reach me is not true unless you get blocked as a spam or telemarketing. I'm a Private Wealth and as such you get your dedicated service suite but I can tell those reading this and considering FNB that this means nothing. You get the same poor service as everyone else. I also asked about using my Credit Card at the ATM to draw money from my Cheque Account and received contradicting answers. One person said I should look for this option under "more services" at the ATM where I can then select my Cheque account and after trying that and not seeing the option, I phoned again and the next person told me that it can't be done.

Good luck if you want to bring your business to FNB.