AF
Alroy F

1 reviews | Active since Nov 2013

05 Aug 2015, 10:37

Bad Price Increase

Good day I currently have an account with FNB. no one notify me via sms or letter that there will be a price increase on all accounts. Yes I would understand the price increase but I am on a R49 Smart Account which gives you unlimited debit order, eft's, free cash withdraws @ the till point and 4 ATM withdraws per month. The change in the account structures has put FNB back to the very beginning where they did not have a lot of clients. Remember these days people are look at bank cost as this is very important to them. Besides the point I now have to pay R7.5 per debit order x 10 as I got 10 debit orders on my account. R7 per EFT x 4, if I do a EFT transfer. plus your have to pay your R49 which equals to R152 that I have to pay on bank cost. This amount to a new platinum account by Absa for only R142. and I would still score a R10 per month. I am definitely closing my FNB account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Aug 2015, 11:28
Official
Hello AlroyFortune,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 736082 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)