Bad premier banking support

Item: FNB (First National Bank)
Rating: 2
Author: Seshni S

I have been trying to contact Prmier banking support since Tuesday 24 Mar until today (Fri 27 March) and have had no response. After 3 emails and 1 call during which I was cut off, no one has contacted me. I managed to phone FNB and get through to the normal banking support call centre, but was told that since I have a platinum account, only Premier banking support can help me. How is this supposed to be a benefit when you don't get any response? I am so disappointed with the terrible service.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

27 Mar 2015, 15:22

Hello ssewlall,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 656772.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply27 Mar 2015, 15:22

Official