Bad Premier Bankers Part 3!

So, recently I contacted my Premier Banker to inquire as to the steps one needs to take to settle a loan via the FNB app or via the online portal.

I received a very, blunt and uninformative answer and proceeded to lodge a complaint.

Herewith a breakdown of the timeline:

Compliant 1: 13/12/2018 and Reference number ********** NF. The consultant phoned me and I explained the whole situation and she handled the matter very professionally. However, I request two things. 1) Please send me a list of the required steps to settle the loan and 2) This must be completed by the 17th of December as I will be leaving for Holiday and would like to settle the loan before the debit order goes off.

Complaint 2: 07/01/2019 and Reference number ********** NF. I have not received a single communication from FNB regarding this matter. The only communication I received from FNB was to inform me that my debit order has been deducted.

Complaint 3: 14/01/2019 - I emailed ********** to inquire as to the progress of this matter and received this response: "Thank you for your email. Please note we have escalated your email.".

Up until today (22/01/2019) I have not received a single communication as to the delay, the steps or anything. This whole process was initiated on the 11th of December 2018 and yet nothing has come of this. All I want to do is settle my loan!