Bad Premier Bankers Part 2!

Good day FNB Team,

This complaint refers to reference number ********** NF. At the end of last year I wrote a scathing complaint with regards to the poor service I received from FNB's Premier Banker.

The matter was however swiftly address by not only one, but two consultants phoning me to the resolve the issue. I do have to mention that both consultants were very professional, concise and understanding.

My inquiry was regards want to settle a loan via the Online Portal or FNB app. To which the Premier Banker gave me an blunt answer which did not answer my question. The consultant then phoned me to inform me that settling a loan electronically is possible and that she will put me in touch with the right person. This was the 13th of December and my instructions were very clear:

1) I will be leaving for vacation on the 15th of December and will not be taking any phone calls. The consultant informed me that the steps to settling a loan electronically will be emailed to me as to allow me to do it at my preferred time. 2) This process needs to be concluded in the week of 17th of December otherwise my next debit order will be loaded and the loan cannot be settled. The consultant acknowledged this request.

Today is the 07/01/2019, no email has been received from FNB. The only email I received from FNB was to inform me that my debit order has been deducted. Now I am one complete debit order and extra interest out of my pocket.