Bad Premier Bankers

Good day,

I've been a loyal Premier FNB customer for some time now. Recently, I decided to settle one of my Personal Loans. This being the technologically advanced age one would expect that a settlement could be done via the online portal or the app. I was however, unsure whether this is the case. Naturally one would then make use of your "Premier Banker" whom, according to FNB, is dedicated and helpful.

I logged a query via the online portal with the question "Good day, I would like to settle my personal loan. Can this be done online or via the app? Kind regards". Now, in hindsight I see that this answer would only prompt a yes or no answer. However, customer relations would realize that such a question would indicate uncer*****y regarding the process (which, in this instance is the case).

None the less, I did receive a response from the FNB Premier Banker within 24 hours. However, the precise answer was this: "Yes, you can settle your Personal Loans via the FNB Banking App." after which there is a lengthy email of products they would like to sell me.

Although this answers my question, they did not give me any indications on how to go about this process.

I believe I pay enough banking fees every month so deserve better service than this!