Bad, poor, rude attidute from Nosipho Ndiyo Fnb consultant

<p>My husband is been unemployed for more than 2 years and I have been paying the loan through brooks & Lyt, now Brooks & Lyt notified me that fnb took the account back from end of February, i phoned the bank to request for new banking details where I should transfer the amount to, this rude lady did not even want to listen to me all she keeps on saying is that I must put my husband on the phone, after I told her he is been hospitalised for more than a month now, really now for banking details?????? pathetic</p>