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MM
Marlin M

1 reviews | Active since Sept 2018

19 Nov 2018, 13:19

Bad Personal Loan After Sales Service

Just received a message from FNB.

They have the audacity to still ask me to call them for updates???

Why don't you FNB call me the client and give me some feedback or some good news? Show some damn interest in your customers best interest or that you care.

Why must i call you the whole time or visit your branch like a mad person on several occasions . Do you think that little of your customers

I'm not going to call after you guys and visit you everytime at your branches just to be put on a two hour call and not get anywhere. This has gone too far now.

You call me and help me the customer sort this issue out. Isn't that one of your Values as FNB.

So uphold it

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2018, 14:05
Official
Good day Marlin Mullins,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

I have referred the matter to FNB Life who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

MM
Marlin M's update19 Nov 2018, 14:11
Reviewer Update
Hi The Lady who called me FNB CARE was very polite thanks for calling me and showing you care. She listened to me first then responded. 10/10 service there. I really appreciate it and for forwarding the matter to the necessary FNB LIFE Have a good day Kind Regards Marlin