1 reviews | Active since Jul 2016
BAD PATHETIC SERVICE
<p>I have purchased the FNB simcard I said to the consultant i would like a new number I don't want to port my number and dam low and behold they go and port my dam number I had about R90.00 of airtime on my simcard. There dam service is pathetic as I tried calling them and their lines close at 7pm. I've been at work until 8pm and was unable to do anything as we not allowed to use our cell phones at work. I have tried calling them almost the whole day on the ********** 147 their dam line stays busy. So then FNB just decides to port my number without my consent leaving me minus my dam airtime and free msgs and not being able to make dam calls at all. How stupid can one be? the dam website is not user friendly as well I want this fix within the next 24hrs because they were quick to port my number within a few hours. What pathetic service how can FNB provide such service their service reallys sucks. If this is not resolved within 24hours I will take the matter further and definitely will be changing my bank; due to this pathetic service</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 955737.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 955737.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
