Bad / No Service & Empty promises #Unacceptable

During mid Dec 2014 I went into an FNB Branch to arrange for a gold credit card (CC) for which I had already been pre-approved. Satisfied with the service of the Woodlands Boulevard branch & its knowledgeable staff. On 31 Dec 2014 I was informed that I could collect my card at Cresta branch from 2 Jan 2015. I Arrived at the branch on 3 Jan & the incorrect (not personalised) CC had been delivered. Replacement CC was ordered by FNB - without my approval - once again incorrect CC delivered & my time wasted to collect it on 10 Jan 2015 (limited time due to studying & a full time job). Both times I asked that a supervisor from the credit card division (CCD) phone me to address the matter - still waiting. CC initiation fee still not reversed after spending more than R500.00 on the card, within 30days, as per the terms specified in the CC agreement. Complaint on FNB website on 4 Feb (Ref#: 617690) - Customer support that phoned promised refund by 16 Feb - still waiting. Again requested that a Supervisor of the CCD phone me and this still has not happened. I have now been offered platinum accounts on my FNB App - yet no attempt has been made to resolve my complaints.