BAD/ NO CUSTOMER SERVICE

Good day. My name is Mr. Elriek Swanepoel. I am very disappointed in the service I received today.

I went to the FNB branch located in Upington, Northern Cape. I want to open an account with FNB because I have heard that it is a very good bank with very good customer service....How wrong I was!!!!

I went to the branch around 13:00 and the man in the front told me can I maybe come back after an hour because they were very busy and I am going to wait very long...and this was no problem whatsoever so I agreed.

Just past 15:00 I go to the branch again to find the following:

1. There was NO one to acknowledge me. 2. When I eventually ask someone they told me I must wait, after waiting almost 10 minutes. 3. The man that acknowledged me at 13:00 was looking at me, but not him or any other FNB worker was in a hurry to help me.

I did notice there was quite a few people in the branch, but NOW ONE made an effort to assist me. Clearly this bank does'nt care what people think of them and it is very clear to me that there is a lack of people working at the particular branch.

Depending on the feedback I receive on this matter, I will the decide if I still want to open an account with FNB. I am very disappointed.

Note: I am afrikaans speaking. I just wrote this review to be professional.

Regards Mr. Elriek Swanepoel ***