Bad New Accounts Service

I am very disappointed in FNB's new accounts division. I have never had an issue opening an account before but this time around the bank has let us down on several occasions.

I opened a church account on 10 December 2020 and the process is still not fully completed. This, after several attempt to follow up on the process. I have been made so many promises and none fulfilled to date. What is so difficult about sending me forms to complete the process?!

FNB has always branded itself as a customer friendly, accessible bank but this time around, my experience leaves much to be desired. We were hoping to move funds from another bank to FNB thinking it would be easier to manage the accounts but we are starting to regret our decision to go with FNB. Perhaps another bank will appreciate our business better if we take our funds there.

Appalling service.