SS
Skalk S

1 reviews | Active since Nov 2015

07 Dec 2017, 06:33

BAD NETWORK RECEPTION

Many people who calls me are complaining for not reaching me even when the phone wasn't switched off, I really don't like to switching my phone off. Voicemail have increased, sometimes calls don't wanna go out and i sometimes get forced to use my secondary sim card for making calls. SMS arrive a day later. My phone is using two sms card and only FNB connect shows the weak network signal. I don't trust this network at all. When I have to make a call I often ask myself if the call will go out. I am asking FNB to cancell the contract and allow me to go back to the network I was using. This is not the first time I report this and FNB has never come back to me if this matter is not resolved to my expectations I will report this matter to ICASA to seek clarity. FNB stop this, I paying this contract R399.00 every month, please stop this panicking on me!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Dec 2017, 08:24
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)