MN
MELISSA N

1 reviews | Active since Jul 2016

11 Oct 2016, 09:23

BAD NETWORK

<p>I recently port my vodacom number to FNB Connect after they promise me heaven and earth about this network. right now im stuck i can t make calls, access internet , even their number 147 it doesnt go through. i tried to call FNB Connect customer care and i was told there is nothing wrong with the network even when i tried to explain that im getting Error at WASP.E152 they still insist there is nothing wrong. </p> <p> </p> <p>can anyone at FNB connect assist with this error. and please help me port my numbers back to vodacom im highly disappointed on this network. i wouldnt advice anyone to switch to FNB connect its a terrible network. everytime FNB goes offline so is their network. you can t do anything not even emergency line</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 14:08
Official

Good Day Miss Naidoo,

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)