RM
Ramantsibua M

1 reviews | Active since Mar 2015

12 Sept 2017, 11:36

Bad judgment

I am having an RCP with FNB and paying my monthly installment but my account has been sent to external collectors and I feel you are de*****ing me now because they will add their fees as well but why is my account there, nobody knows except you FNB.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2017, 12:18
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)