bad im very up set

I open a f n b easy acc over the phone I phone the FNB brunch. To find out when can I come Tey tell me. Yes I can come up asap I go up the guy say he can't help me cz tr is no one to What authorise my card wat bank don't got ppl to do that it's so Unprofessional. And he can have telled me that over the phone I'm very unhappy. I was at FNB in the bridge now tr r 2 fnbs in the bridge. The 1 close at 15:30 and the outer one close at 17:00 I was at the one that close at 17:00 the one next to Musica