Bad ,horrible service from FNB

We went to FNB branch in Germiston Golden Walk ,to enquire about our account that needs to be reactivated ,at the entrance we were assisted by Rose she said "she's branch manager" ....we don't know if she's lying or not.Therefore we explained to her what we need to do.She was rude first of all ,she kept on saying " do you tell me what to to?"and when we explained that according go the lawyers that were handling our arrears business account ,they just told us to pay the out standing money in the account and we did.So really we not happy with her service ,she didn't even apologise to us.I told her that I am going to tell Hello Peter ,and she said"you can go it's fine ,I dnt care"....