BAD ********** CUSTOMER SERVICE

I've had the most terrible experience with FNB. I wasted over R150 worth of airtime trying to get through to someone to assist me with a ***** Case. I eventually got through to a guy named Linda Tsengiwe he supposedly took my case but upon needing to give my case number he hung up, I called back and got through to him again when he acted like someone else just not to assist me. Eventually Ruth assisted me and told me that Linda did not even log the ***** case. He decided to go on lunch before logging my ***** case. I was then assigned to Shaylon Merckel, got his contact details from the call center agents and when I emailed him he told me to go through the contact center first before getting into contact with him. I then proceeded to ask him how he thinks I got his contact details if I didn't go through the contact center first? He then gave me irrelevant feedback and after I asked him if he followed up with Nedbank as this case is also related to them, his been ignoring my emails for the past week. FNB HAS THE MOST LAZY employees who will never really assist you no matter what the nature of the problem is. I will be taking my business elsewhere because the customer service sucks! Still no feedback from them at all.