Bad ***** department

This will be my second review for first national bank and I have to say I am very dissatisfied with there service after my first review I was contacted very quickly but as it would seem are ***** case was never loggend as I only got a sms from then once they wgere put on here we where told it would take 10days but its well over10 days and havent heard anything and looks like are ***** case was only opended on the 10days when I put them on here the first time this was fnb fault as are cards where never linked so I could not stop it I feel like moving my bank as this service has been horrible this is not acceptable the ***** department has not been in contact and this is not the service u excpect from a bank