Bad FNB service

I call FNB and ask the process to open a savings account and im told to do it via the app. This i do successfully but upon trying to transfer funds from my premier account to the saving account an error pops up. I call again and im told there is a KYC block i need to submit documents which i do on 28 December 2021. i get an automated response documents received and is being verified. to date nothing has been done. I tried the chat and they cannot help, they transfer me to the KYC dept, there im told they need to transfer me again. Its been since 28 December, I've engaged on chat on 3 occasions, I've called twice and I've sent 2 emails to the email provided *** but no one is doing what they suppose to do. Never open an FNB account as its too much of a hassle and this after i have products with then and my documents are with them.