GB
Grace B

1 reviews | Active since May 2016

21 May 2016, 05:49

Bad FNB service

<p>I am furious with the amount of time I had to spend in the bank on two different occasions just to be told they can't allow my request now the bank will not get payment even though I gave them enough time to change the debit order date. FNB do no longer care about their clients they just care about the money can make out of you. I have been banking with them for more than 22years and this is the service they produce. I had to wait for an 1 hour and 20min to be told they are not willing to help me. FNB your service has failed me affecting my payment profile negatively. All your supervisor could say is okay, okay...your call centre is failing your FNB clients.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2016, 07:22
Official

Good day,


We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with an account or ID number. Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)