BAD FNB CLIENT SERVICE

Hi Alicia,

I have just had an interesting call from Mr. Revlon Chauke, regarding the self-certification for my child Ashley Lesedi Smith. I have received over 20 notifications on email and SMS for documents I have signed and sent back 3 times, and the notification has not stopped. And every time I receive these notifications I would forward them to my banker who also could not explain what the issue was. All I was told was the wrong documents were signed, and even your email from your department could not explain why, 3 months down the line did I get an explanation from Revlon today that there are 2 questions that are identically the same and I must refill the documents in again for the 4th time. This has led me to fight with my banker and actually close my RMB account because of this and as we speak the account is been downgraded because of this incompetence of your department. I am very angry about this and I going to take this to FNB management, Twitter, and Hellopeter. Currently, my account is been downgraded to a different package and no one has bothered to call to explain the package and financial implication that I should be paying, but no one has taken the time to explain what package will I be on. Last week friday i was called by a lady who apologized for this but this matter is still unresolved. What FNB is doing is against the financial laws of this country

I would like to have a comprehensive explanation why this happened