BAD FNB

So we went to fnb atm need to transfer money that needs to be in that persons account straight away and the atm jam just when we need to confirm, so we told the person Jonathan what happened he went to the manager and came back just to tell us they need to balance the machine and they will phone me tomorrow if they balanced the machine. so i went again and explained to them that that huge amount of money need to be in the other persons account today.They doesn't even bother to make a plan or to try and help. Usually when this happen at another bank they make a plan and help straight away. So disapointed in FNB