Bad FICA processes & terrible call centre service

Dear FNB,<br> <br> Your FICA processes are terrible. I received a FICA reminder a while back and duly submitted the requested information to your email address [Email Removed] a month ago and even went into the Sandton City branch to submit my documents. I was told that all was fine and was happy to move past yet another administrative burden.<br> <br> Yesterday I received an sms indicating that my accounts were frozen and today my credit card was declined. I called your call centre 3 times yesterday and was dropped all 3 times after being on hold for several minutes. <br> <br> Today, I managed to get through and was told that my proof of address was missing the initial for my middle name. If someone had told me this several weeks ago, I could have easily avoided the pain that I am going through right now. Why did your branch give me the all-clear when I physically submitted my documents? Why can't your compliance guys drop me an email and let me know that there's a problem? <br> <br> There's no point in being the most innovative bank if you can't get the basics right. If this is not sorted out immediately, I will close all of all my accounts with FNB.<br> <br> Regards,<br> Deeply unsatisfied customer