BAD FEEDBACK RESPONSE FNB HOME LOANS

I HAVE RESPONDED TO A NUMBER OF O T H E R UNHAPPY HOME LOAN OWNER ACCOUNT OWNER WHO FILED COMPLAINTS ON HELLOPETER. FOR MONTHS MAYBE A YEAR NOW I AM TRYING TO CANCEL A PAID UP HOME LOAN. IT SEEMS LIKE NOBODY IN THE SYSTEM HAS ANY IDEA HOW TO MANAGE A BOND CANCELLATION. MRS MARGARET VAN HUYSTEEN HAVE BEEN TREYING TO RESOLVE THIS NOW AND DID ABSOLUTELY EVERYTING TO SPEED THIS UP EVEN AFTER HOURS SPENT IN OFFICE....BUT LOOKS LIKE ALL HER EFFORTS IS ALSO NOT RECOGNISED IN THE SYSTEM. I RECEIVED A SMS NOTIFICATION YESTERDAY WITH A REFRENCE NO IT IS DONE. NOW TODAY I RECEIVE A CALL FROM FNB WANTING TO CANCEL A DEBIT ORDER-THERE HAVE NEVER BEEN A DT ORDER ON THIS ACCOUNT IT I A BOND NOT A SAVINGS. AND THEN B E L I E V E IT OR NOT MINUTES....MINUTES.... AFTER THAT I GET A SMS NOTIFICATION MY QUERY AND THE REF NO 'HAS BEEN RESOLVED\??? i NEVER HAD A DEBIT ORDER