Bad experince

One of the worst customer service experience I have had in a Long time... Issues: called the FNB call centre to 1. To have my Online Banking password reset 2. Report my card lost and requested a new card. This call lasted for just over 2hours (extremely *********** people I spoken to). I have been passed around the same departments four times (online helpdesk and Premier Customer Service department). The people I was speaking were more interested on passing me to the next department then giving me a solution. In total I spoke to about six people, zero solutions.

Eventually passed to the online banking department, because their website prompted me for a password reset token sent to my email that I was not receving. Spoke to Lubabalo Piliso, this guy insisted that the website I was on was ****!!!! I think this agent is still on holiday mode because he could not recognise his own website (after sending him a screen shot on email which clearly stated FNB and had their Logo), This person still insisted that’s not their website (by the way it’s the same website I have been using ever since I started being a customer of FNB). How safe is it to bank with FNB if their own people are saying their website is ****? Requested an escalation: After some resistance, he handed me over to someone by the name of, Nkululeko Sibanyoni, who advised me that the situation has been explained to him, This person proceeded repeated the same things that his colleague did! Denied any knowledge of the website I was using, and he proceeded on doing what the third guy I spoke to on this call did. Realising that I am not going anywhere here, I requested an escalation, he told me he is the most senior person at FNB, everything stops with him. Really this whole call was a waist of my time because I still don’t have access to my account.

Can someone at FNB listen to this call and get back to me?