Bad experience with staff and app.

Firstly, they insist on dropping off my card between 12:00 and 14:00 without any option to rather have me fetch it from the branch at a more convenient time - the courier was late.

Then the app. They offer NO helpful assistance with the app. I can't verify my device because the branch door greeter (not sure what their official job description is) claimed I need to make a payment of more than R350 using the app (information NOT provided by the banker who helped me open the account). TWO such payments later and I still do not have a verified device.

I do not want to go back to the branch as the staff do not seem interested in helping me, but rather seem annoyed since I do not know information they should have provided me with.