Bad Experience with FNB ewallet serviced

Good day On Friday the 25th of August 2017 at around 9:08 I sent an EWallet of a R1000 to my husband not realizing I made mistake using one wrong number, a few minutes later my husband called to say he did not received the money I realized I used a wrong number then I quickly ran to the nearest branch Mall Of Africa, I was at the branch at 9:45 when I got there it was helped by consultant who dialed the ewallet department and I spoke to a guy by the name of Elijah who said the money was still there when he checked on his system he will be able to block it, He said I must call a couple of minutes later for a reversal as they were offline at that time he gave me a reference number ********** 8582 to use on my next call. I called in the afternoon I spoke to Xolani who told me the money was withdrawn, I told him what Elijah had said and I have him the ref number as he said he wants to investigate which will take about 48. On Monday the 28th of August I called I was transfered to Arnold the team leader who also said he will investigate, that took another 48 hours, when he called he told me the opposite of what Elijah had said, that the money was withdrawn 5 minutes before I spoke to Elijah, all along I was under the impression that my money was still there, I really need clarity as to what really happens, i am very disappointed with the kind of service I received regarding this matter, for all the 10+ years with FNB how can I be treated this way, makes me wonder if I'm with the right Bank.