CR
Clive R

1 reviews | Active since Jul 2016

28 Jul 2016, 11:11

Bad experience opening a business account

<p>Been an FNB client for 20 plus years I decided to use them for my business account!</p> <p>The worst banking mistake I have ever done in my life!</p> <p>after the bad service I recieved I threated to close my account, well guess FNB are to big to care as they closed my business account without a writting notice (email) which has always been request when ever closing any account with FNB.</p> <p> </p> <p>the level of online/telephone banking is shocking.</p> <p>the best part is when you whant to open a account they phone you within 10 minutes but when you complain it takes 24 to 48 hours and most times its the 48 hour part.</p> <p>FNB how we can help is more like HOW CAN WE HELP MAKE BANKING HARDER</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 11:59
Official

Good day CliveLeRoux1234,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

The reference number is 978605

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)