Bad experience from FNB short experience

Disappointing Service Experience and Lack of Courtesy From FNB

Good day Lerato/FNB

I hope this message finds you well. I am writing to express my disappointment with the service I have received during the recent repair process for my car, While I have generally been satisfied with your services in the past, my recent experience has left me concerned and dissatisfied.

Firstly, the repair process for my car has been less than satisfactory, firstly such as delays on the car repair, lack of communication on the progress , i had to consistently call in order to get updates

In addition to the repair concerns, I am disappointed by the lack of FNB extending the courtesy car even though the delay was not from your end (FNB) . I still believe FNB has the responsibility to make sure that as a client I am taken care of . Given the unexpected delays in the repair process, I had expected the courtesy car to be extended to cover the entire period my car was in the shop. However, this was not the case, and I find myself without a vehicle for a significant portion of the time****il the Vehicle is fully repaired)

I understand that unforeseen circumstances can arise, but the lack of clear communication and assistance during this process has left me frustrated and inconvenienced. As a paying customer, I had hoped for a more positive experience during what is already a stressful situation.

The coming days I'll sit down and evaluate to see if I still need to use FNB short Insurance going forward.

Thank you for your attention to this matter. I look forward to a prompt resolution and an improvement in the overall service experience.