Bad Experience - *****

I would like to begin this by saying - FNB is not a bank with strong security, and the customer is at a higher risk of losing their money when they are banking with FNB. Many FNB customers came forward to state their own poor experiences with this bank, after I shared my experience on TikTok, a video that more than 48000 people viewed. This yr, 2024, was the first time I linked my salary with my FNB *** was ****** from that same account today, and the most FNB could do was offer me was a loan. I immediately tried to log a case of ***** for the purchases made on my card. Unfortunately it took me three calls and 30 minutes on hold waiting for FNB’s customer service to pick up the phone. When one of their agents did decide to seranade me with their monotonous voice, they informed me that their turnaround time for investigating ***** on debit and credit cards is also 7-30 days. This is more than Standard Bank’s and Discovery’s. I am so upset with this experience. I urge any prospective client of FNB to rethink their options, there are better banks who genuinely value their customers.