Bad experience at Fourways FNB

After much drama I eventually got new card. Consultant said I could use old pin.Tried 2 and didnt work.Back to FNB enquires lady says lets try one more time dispite the fact I told her I had tried twice.Upshot I am now unable to reset password for 24-48 hours!! FNB staff are generally unhelpful to the point of rude.Why is the servest getting worse and worse??