Bad Experience at FNB The Grove Mall (Home Affairs Branch – Lynnwood)

I visited the Home Affairs department at FNB Lynnwood to resolve an issue with my passport application after being billed more than expected. I was assisted by an agent at Teller 6 , did not get her name (Will refer to her as the lady with the yellow nails). A very rude lady who had no patience or willingness to listen to my query.

When I tried to explain my situation, she interrupted me repeatedly and insisted there was no need for me to explain because she “already knew” what the issue was. I had to ask her to please let me speak so I could clarify the matter. Ironically, once I finished, she told me I should have mentioned that from the start , which would have been impossible since she never allowed me to explain properly in the first place.

The entire experience was frustrating and unprofessional. I eventually had to pay for a Maxi Passport because the Home Affairs system did not show that I had received my previous passport, which has since expired. The only alternative was to drive back to the original Home Affairs office to fix the error before reapplying.

Although she eventually assisted me, her attitude and lack of basic courtesy left a terrible impression. It costs nothing to listen to your customers and this experience has definitely left a bad taste in my mouth.