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TJvR
Theunnis Janse van Rensburg

1 reviews | Active since Feb 2019

04 Feb 2019, 16:09

Bad Experience Applying for FNB Credit Card.

I have been struggling to apply for FNB credit card.

The online application is buggy as my surname was wrongly generated on the agreement. I then app**** telephonically only to get a call a few days later with a new agreement showing a lower credit limit. Was told I can send in my work contract as proof of income (as I was one month into my first real job), but then the wrong salary amount is used (Basic Salary instead of Gross Salary). Ultimately leading to the application to be declined due to "not meeting income requirements". The day before I was asked to send my payslip showing my entire salary, which I did.

I did reapply, but it is taking a very long time and becoming an inconvenience. I am regretting my choice of moving to FNB.

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Replies (3)
TJvR
Theunnis Janse van Rensburg's update04 Feb 2019, 16:20
Reviewer Update
5 Seconds after my post they are quick to reply that they don't accept other variable income even if they can see I am obligated to work 40 hours a week. This is pathetic. But at least I am informed now (The few consultants I spoke with didn't tell me this). I made a bad decision joining their bank and I will not recommend it to anyone in the future.
TJvR
Theunnis Janse van Rensburg's update04 Feb 2019, 17:09
Reviewer Update
I will see what happens in 48 hours, as it has been "escalated". Talked to one of the consultants now stating they DO take the gross salary not just the basic salary. I believe that it may be the work contract that is unclear and the main cause of confusion. Hopefully, this gets resolved soon. Thanks for the patience FNB. Will change the review as soon the problem has been resolved.
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2019, 08:59
Official
Good Day Theunnis Janse van Rensburg
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: ***