LM
Lerato M
1 reviews | Active since Jan 2024
23 Jan 2024, 07:52
Bad experience
I'm so disappointed with the service recieved from FNB, I have a bond acoount with them and ice been looking for a statement for the past months.
I was told they don't send statements on email for what couz I'm their customer and what's the point of having my email address if they don't utilize it.
I'm really unpleasant, I downloaded the app and the app ddnt help at all.
I just my bond statement to be emailed to me that's it, why must u be taken from one place to another.
Where I work I hardly answer the phone and that option doesn't work for me. I just want my statement
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Replies (1)LM
Lerato M's updateReviewer Update
27 Jan 2024, 06:46My query it's still not resolved. The environment I work doesn't allow phones when I ask to be called at 8 they don't call.
What is so difficult to send my bond statement on email as u have my personal details. Fnb can simply do security check and just email my statement as I have struggled online.
The way that system is dumb it needs a card number n a pin n yet I only have a bond account with them.
No no no FNB must stop with the back and forth n just send my statement. If hello Peter isn't good enough I'll take it up with my lawyers.
What is so difficult to send my bond statement on email as u have my personal details. Fnb can simply do security check and just email my statement as I have struggled online.
The way that system is dumb it needs a card number n a pin n yet I only have a bond account with them.
No no no FNB must stop with the back and forth n just send my statement. If hello Peter isn't good enough I'll take it up with my lawyers.
LM
Lerato M's update27 Jan 2024, 06:46
Reviewer Update
My query it's still not resolved. The environment I work doesn't allow phones when I ask to be called at 8 they don't call.
What is so difficult to send my bond statement on email as u have my personal details. Fnb can simply do security check and just email my statement as I have struggled online.
The way that system is dumb it needs a card number n a pin n yet I only have a bond account with them.
No no no FNB must stop with the back and forth n just send my statement. If hello Peter isn't good enough I'll take it up with my lawyers.
What is so difficult to send my bond statement on email as u have my personal details. Fnb can simply do security check and just email my statement as I have struggled online.
The way that system is dumb it needs a card number n a pin n yet I only have a bond account with them.
No no no FNB must stop with the back and forth n just send my statement. If hello Peter isn't good enough I'll take it up with my lawyers.