TL
Tshepo L

1 reviews | Active since Jun 2016

07 Dec 2016, 10:03

Bad experience

<p>I had a arrangements with fnb to how am I going to settle my account an it was arranged but they busy taking my money from my account like it's play thing they took money 3 times in a gab of 2 weeks. You guys seriously you are unprofessional for me to be were I am with this loan it's one of your stupid stuff you didn't do your very well with (told me I need to play my loan on the 21st of each month) this is not a way to keep your customers </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Dec 2016, 10:27
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)