Bad experience

Good day. I went to FNB dobsonville mall to get a statement today. When I got the atm could not print statements. I walked in and was met by a rude lady who looked like ahe doesnt want to be there. She was not interested in helping customers at all. I was then rudely pointed to where I should go. I stood in line for 15-20 minutes as there was only 2 internet banking computets and 1 trainee staff to help. Once I finally had my statements after 30 minutes, I went back to the lady I met at the door to ask for my statement to be stapled and stamped. Once again she rudely said `nasi i stapler` ( heres the stapler), meaning I should do it myself. When I asked for a stamp she continued to write whatever shr was writting then she walked away to chat with her fellow colleaque. I had to ask another employee for the stamp as she stood there and watch. What an experiece just to get a statement. Wow fnb dobsonville.