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Peter M
1 reviews | Active since Dec 2019
10 Dec 2019, 15:13
Bad experience
I loaded airtime via fnb app at 12:21 as I wanted to make an urgent call, that airtime is still not loaded on my phone, I called Vodacom, they advised me to call FNB, I just called FNB and the person who assisted me told me to wait for 24hrs, there is nothing she can do.
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Dec 2019, 15:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Dec 2019, 15:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***