BM
Brenda M

1 reviews | Active since Apr 2017

20 Apr 2017, 16:21

Bad Experience

<p>I went to FNB lifestyle centurion to order a new card, the consultant was nice and asked me to phone the card division. I called them and they said the card will be delivered after 5-7 working days . </p> <p>This was done on the 5/04/2017 I waited and they was no communication. I went back to lifestyle centurion since its close to me and we called the card division again and the said the card is the CCD Couriers I should phone them on this number 011 ********** . Today is the 20/04/2017 still no care. I Called the couriers they have no card, called FNB 011 ********** after putting me on hold for the over 20mins they said they have to order the card again and I have to wait another 5-7 working days… really . Am so tired of this I have to go up and down for just a card.</p> <p>First of all I didn’t get a reminder that the card will expire. This is really bad service for the FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2017, 09:40
Official

Good day Ms. Brendaamwale

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***