Bad Ethics / Rude behavior

Unacceptable behavior on phone, Leonard N***ane told me that I'm lucky he did not take all my money, he only took half. You Mr Leonard N***ane will surely pay for the bad attitude on phone, I want FNB to present your qualifications to me the public, and I want an letter from FNB or Mr Leonard N***ane to say they are sorry for the telephone manor of Mr Leonard N***ane. He was very rude with bad ethics, I also want the recording of the convo, as we are taking the matter legally, and Fnb need to indicate the status of all their staff giving advise to clients on phone, or email, or sms. I demand FNB management making contact and explain Leonard N***ane's attitude.