Bad driver attitude

I ordered a phone using my FNB app and on the delivery option i chose that my husband (Izwelethu Ngobeni ID *** )will collect the phone on my behalf because i am always at work , I full details of my husband were also captured but today 15/12/2022 around 13H40pm a Ram driver called so my husband went with his original document as i have nominated him to collect the parcel on my behalf, when he got there the driver of Ram Courier refused to give the parcel to my husband even though he tried to explain that i have nominated him to collect the phone ,the driver became very rude nd also refused to speak to an FNB consultant in the devices department ,He stated that he does not work for FNB he works for Ram so he has no business talking to an FNB consulted who was willing to assist and also explain to him that my husbands details are on the system .He then sped off without even wanting to listen anything from my husband or the FNB consultant .My husband gave the FNB consultant the registration number of the RAM Vehicle ,the FNB consultants no is *** and as a valued costumer i expect FNB to get to the bottom of this because the companies you do business with are not supposed to jeopardize your relationship with your clients .I am nota happy client at the moment due to this and i have instructed to cancel the order because of this and also my husband a FNB Business banker is very angry due to the fact that the driver was very rude to him .I will be very happy if the driver is found and Ram Couriers must take full responsibility of this incident, I have also reported on their complaints portal