BAD DECEASED ESATE SERVICES

I have been struggling with the deceased estate department now for more than a month to get a simple answer out off them. We have submitted documentation for money that is lying in a deceased estate account to be transferred with the documentation into another account. They rep**** it has been done and account has been closed. But we have gone and checked on the nominated account and the money is not reflecting. Now we have been struggling for a month to get an answer off where the money has been transferred to . Surely it cant be that difficult. So for the world out there if you have money in a deceased account be warned , they do not reply no to emails even had a few call where i had to hold on for over an hour and as soon as you get to a consultant the pick up the phone and then drop it again.