Bad Customer treatment by Ashley from Digital Department.

Just dealt with the most arrogant FNB employee called Ashley from digital banking. All I wanted to do was verify my new device seeing that my limits have changed and I couldn't do my normal transactions like before. She told me I have to first pay R300 to someone and only after 7 days will my normal activities resumes. I found this ridiculous and wanted to complain about this. I asked for her details to use as my point of reference (not to complain about her mind) but just so I can state who assisted me. Sadly she refused and in the process solidifying how FNB badly treats their clients.