Bad customer support and systems
I have been trying to open a simple savings pocket on my account. In the space of a week, I have phoned twice and been told that the call centre (premier banking) cannot help me and the people who can will call me back same day (second time was placed as URGENT). I still have not received a call to do this very simple thing.
Good Day Dane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Dane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***