Bad Customer services from Card Division
Verwys na onderstaande korrespondensie gedateer Maandag, 04 March 2019 03:40 PM van Mrs Anna Tshetlo CUSTOMER SERVICE OPERATIONS Tel: ********** Fax: ********** vir u aandag. Kan julle asseblief verduidelik en kommunikeer met mekaar? Is die kaart nou weer gesluit?
Vriendelike groete
From: ********** ********** Sent: 04 March 2019 03:40 PM To: Subject: FW: FNB: L CLAASSEN - GOLD CARD: ************ - [External Email] [REF: ********** 6_ ********** 04]
Dear :MR LOURENS CLAASSEN FNB CREDIT CARD: 4901 Thank you for your communication, we hereby confirm that your account has been closed in accordance with your instructions. In the event of you having either a Debit Order or Stop Order linked to your account, kindly note that the onus is on you to ensure that these are cancelled with the relevant companies. Please note that should any outstanding transactions be forthcoming on your credit card account after closure, we will re-open the account in order to process these transactions and such account will remain open until amounts owing on the account are settled in full. The closure of your account is subject to the Terms and Conditions of our agreement with you. Thank you for your past support and trust that we may be of service to you in the future.
Yours Sincerely
Mrs Anna Tshetlo CUSTOMER SERVICE OPERATIONS Tel: ********** Fax: **********
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)