Bad customer services by FNB

I have paid all my accounts in full with FNB and my debt counsellor Debtbusters issued me with my clearance certificate last week 05 December 2019, the same day my clearance certificate was sent to FNB to update my status, I was told that the email was successfully delivered to FNB debt review center.

After that, I phoned FNB to sensitize them about the email, they said I should wait for 3 to 5 working days. Today I phoned them early in the morning I was told that they can't find the copy of certificate sent by Debtbusters or the email sent by Debtbusters, so i must re-send the email as i was copied, I did resend the email. I don't understand why FNB are treating me so badly.

The time FNB delay to update my records the longer it will take for credit bureau to update my status in ITC.

Kindly assist me by checking with FNB to update anf action my clearance certificate today, unfortunately I can't be told to wait another 5 days as I have waited already, is them who are creating this unnecessary delay.

I trust you will be able to resolve this matter for me as always.

Banking on your positive assistance.

Thank you...

Regards

Makgolane Mahlabe Lucas