BAD CUSTOMER SERVICES

<p>We went to FNB Wonderpark to open two accounts. After the lady at the door checked our FICA documents she told us to wait inside for the same consultant. We waited for about 20 minutes and where then attended to by a consultant. She told us that our rental agreement was not correct as it did not contain a end of term. although it stated 6 months. So we tried to explained that we are renting by an 78 year old lady and that is the way she wanted the contract. So after a while we left. We came back two days later, again approved by the lady at the door and again we sat down wainting. After another 20 minutes we had to see the same consultant. This time she just looked at the contract on which the owner of the house has added an end date, she again refuse the contract and then gave us a declaration. She only gave us one declaration although we took out both our ID's when we sat down. When my husband asked her why she did not gave us the declaration the first time she just pulled-up her shoulders. We had to go back to the owner again. We went back to the bank again. This time we waited about 10 minutes. When we came to the same consultant again, she said that only my husband.s name was suppose to be completed on the form. When we asked her why she did not give us 2 forms she said that she never knew I wanted to open an account aswell. I said I have opened the account on line, just needed to do FICA. The manager came and said she will sign of on the declaration and that this consultant needed to finish the appliaction for my husband. When she had to add me as co-signature she refused as my surname of the system was my previous surname and although I gave her my marraige certificate she refused. They left us for almost 10 minutes at her desk, when I went to the manager's office she had in the mean time convinced the manager not to accept the declaration. We had waited and spent more that an hour in FNB and were not helped. We have a few policies that are going to pay out and wanted to move my business account back to FNB. But now I want to even with draw my unit trust. When I asked for assistance for that they revered me back to start sitting in the que all over again. I will tell every one about this bad service and expiernce and advise them not to move their accounts to FNB</p>