Bad Customer Service/Experience - FNB Business Banking

I opened a business bank account for our company trust with FNB. To date the service our entity has received with regards to customer support on understanding the services which are available to us as clients is atrocious. We have been running around with different bankers - until we finally got referred to our correct banker Mthimkhulu, Vela <***>. He did liaise with me on opening an online banking platform via phone. I have sent emails to his team to assist in this regard but there seems to be no sense of urgency in responding to emails. We are a start up and thought the FNB Business banking platform would provide us with seamless, interactive and great customer experience. This is unfortunately not the case and we are considering taking our business elsewhere.